ADA Reasonable Modifications - Red Rose Transit Authority

American With Disabilities Act (ADA) Reasonable Modifications

On March 13, 2015, the Federal Department of Transportation issued a Final Rule affecting 49 CFR Parts 27 and 37: Transportation for Individuals With Disabilities; Reasonable Modification of Policies and Practices. The purpose behind this final rule is, “…specifically to provide that transportation entities are required to make reasonable modifications/accommodations to policies, practices and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.” The modification requires Federal funding recipients make reasonable accommodations in policies, practices or procedures, when necessary, to avoid discrimination on the basis of disability unless recipients can demonstrate that making the accommodations would fundamentally alter the nature of the service, program, or activity or result in an undue financial and administrative burden. This requirement, applying to both fixed-route and paratransit services, is effective July 13, 2015.

RRTA’s Reasonable Modification request process is consistent with the ruling: (1) individuals requesting modifications are asked to describe what they need in order to use the service; (2) individuals are not required to use the term “reasonable modification” when requesting modifications or accommodations; (3) when feasible, requests for modifications should be made in advance; (4) operating personnel may make a determination for modification at the time of service – management may be consulted to grant/deny the request. Requests may be submitted to the Reasonable Modification Officer, 45 Erick Road, Lancaster, PA 17601 or be email info@redrosetransit.com or by phone (717) 397-4246.

Americans with Disabilities Act (ADA) Modificación Razonable

El 13 de marzo de 2015, el Departamento Federal de Transporte emitió una norma definitiva que afecta a 49 CFR Partes 27 y 37: Transporte para Personas con Discapacidad; Modificación Razonable de Políticas y Prácticas. El propósito detrás de esta regla final es: “… específicamente para disponer que se necesitan entidades de transporte para hacer modificaciones razonables / alojamiento en las políticas, prácticas y procedimientos para evitar la discriminación y garantizar que sus programas sean accesibles a las personas con discapacidad.” La modificación requiere beneficiarios federales de financiación hacen ajustes razonables en las políticas, prácticas o procedimientos, cuando sea necesario, para evitar la discriminación por motivos de discapacidad a menos beneficiarios pueden demostrar que lo que el alojamiento alteraría fundamentalmente la naturaleza del servicio, programa o actividad o dar lugar a una carga financiera y administrativa excesiva. Este requisito, aplicando tanto a ruta fija y servicios de transporte informal, es efectiva 13 de julio 2015.
Razonable proceso de solicitud de modificación de RRTA es coherente con la sentencia: (1) las personas que solicitan modificaciones se les pide que describan lo que necesitan para utilizar el servicio; (2) los individuos no están obligados a utilizar el término “modificación razonable” al solicitar modificaciones o adaptaciones; (3) cuando sea posible, las solicitudes de modificaciones deben hacerse con anticipación; (4) El personal que operan pueden hacer una determinación para la modificación en el momento de la gestión del servicio puede consultarse a conceder / denegar la solicitud.

Las solicitudes podrán presentarse a la razonable Modificación Oficial, 1700 45 Erick Road, Lancaster, PA 17601 o por correo electrónico info@redrosetransit.com o por teléfono (717) 397-4246. Para obtener más información, visite https://www.redrosetransit.com

Accessibility Features

RRTA offers a safe, reliable and efficient way for people with disabilities to get around. RRTA offers materials and forms in other accessible formats if they are needed. If you need materials or forms in a different format please contact us.

RRTA’s website does offer an Accessibility Menu at the bottom left corner of the website to offer assistance for persons with disabilities. Click on the blue icon at the bottom of the page.

Blind or Low Vision Customers:
If you are blind or have a vision impairment, these accessibility features can help you get around on our buses.

Braille schedules. RRTA has a set of all the current bus schedules available in braille. A set is available to request at the RRTA’s Queen Street Station or the RRTA’s Operations Center. And if customers would like there own braille schedule they can send a request and RRTA will get a schedule made for them.
RRTA Buses announce their route name and destination over an external speaker as the bus approaches major time points along the route.
Service animals are permitted on all buses

Deaf or Hard of Hearing Customers:
If you are deaf or hard of hearing, these accessibility features can help you get around on our buses:

There are digital signs at RRTA’s Queen Street Station indicating when the next arrival/departure times will be for each route.
On the bus, a sign near the operator lights up when a stop has been requested.
For individuals who are hearing impaired, RRTA encourages customers to use the PA Relay service. This service can be accessed by calling 711. The translation and interpretation services are free of charge.

Limited Mobility:
If you use a wheelchair, scooter or other mobility device, these accessibility features can help you get around on our buses:

RRTA Buses are equipped with lifts and kneelers. Red Rose Access vans are equipped with lifts.
All RRTA Buses have priority seating areas near the front of the bus for seniors and persons with disabilities

Mobility Devices/Aids
All passengers who utilize wheelchairs must be properly secured before the bus may move.

If a passenger has an oxygen tank or other medical aid, all items must be secured and kept out of the aisles. Customers are responsible for ensuring they have sufficient aid to last the duration of their trip. At times, our vehicles are delayed due to traffic, auto accidents or other unusual circumstances.

ADA Complaint Process

A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations or policies. If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. If you feel you have been discriminated against for transit services under the Americans with Disabilities Act of 1990 (ADA) please use the ADA Complaint forms below or call the RRTA Director of Operations at 717-397-4246 or email at info@redrosetransit.com. We will record your complaint, investigate it and respond to you within five (5) days. Copies of the complaint, agency responses/resolutions and corrective action plan will be kept on file.