Person with Disabilities Program

PWD Program – Rural Shared Ride Service

Individuals with a disability are eligible for this program if they need transportation in areas that are not served by the fixed-route transportation (mostly rural areas).  If you are already using Red Rose Access services, the Persons With Disabilities Program will not replace your current service and is designed to be the funding source of last resort.

The cost of the service will vary depending on where you are traveling. If eligible for the service, you will receive a discount on the shared-ride service fare. You will be required to have the exact fare when boarding the vehicle. Be certain to ask the amount of the fare when you make your reservation.

Eligibility

You are eligible for this program if you are:

• 18 years to 64 years of age
• You have any disability as defined by the ADA and your disability has been certified by a physician or agency.
• You have completed the Registration Form
• Your trip is outside the metropolitan region or more than 3/4 mile from a bus route.

An application must be completed to be approved for the Persons With Disabilities Program.  Applications can now be completed online through Find My Ride Apply.

Or to receive an application please call (717) 291-1243 or 1-800-892-1122 and one will be mailed to you. Or print out a copy from the link below.

RRTA will make a determination of eligibility within 21 days of receiving your application for service. If approved, RRTA will issue a letter of approval, which will include instructions on how to use the service. Anyone denied eligibility has the right to file an appeal with RRTA within 60 days of receiving a notice of denial.

Scheduling Your Trip

Call RRTA at (717) 291-1243 or 1-800-892-1122.
For individuals who are hearing impaired, RRTA encourages customers to use the PA Relay Service.  The service can be accessed by calling 711, free of charge.

Monday through Friday, 7:30 a.m. – 5:30 p.m.
Saturday, 8:00 a.m. – 4:30 p.m.

Service is generally available Monday through Friday between 5:30 a.m. and 6:30 p.m. in the rural areas of Lancaster County.  Also, Monday through Friday transportation is available to travel 10 miles outside of the county borders of Lancaster and Berks. Please check with the office for availability of days and times based on where you would like to travel.  All “Out of County” trips must be scheduled by 5:30 p.m., a minimum of 2 days prior to the appointment, not including Saturdays and Sundays.

General Policies

Personal Care Attendant

You may require the assistance of a personal care attendant to meet your mobility needs. Your attendant will ride for a small charge only if you are certified in advance to travel with an attendant. A companion may travel with you, but will pay the full cost of each trip.

Cancellations and No Shows

We understand that sometimes circumstances occur which prevent you from using your trip. Please call and cancel your trip at least one hour before your scheduled pickup.

Service Animals

Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets on vehicles.

Complaint Process

A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations or policies. If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us.If you feel you have been discriminated against for transit services under the American with Disabilities Act of 1990 (ADA) please use the ADA Complaint Forms listed below or call the RRTA Director of Operations at 717-291-1243 or email at info@redrosetransit.com. We will record your complaint, investigate it and respond to you within five (5) days. Copies of the complaint, agency responses/resolutions and corrective action plan will be kept on file.

RRTA ADA Complaint Form

RRTA Spanish ADA Complaint Form