Americans with Disabilities Program
If you have a disability that prevents you from having access to the RRTA buses and you live or can travel within 3/4 of a mile of a bus route, you may be eligible to ride Red Rose Access. This service operates during the same days and same hours as the fixed-route service. This type of transportation can be used for any kind of trip: medical appointments, shopping, recreation, senior centers, and more. The cost of a one-way ADA trip on the door-to-door service is typically twice the amount of the current fixed-route bus fare. Click below for fare information.
View Fares
What is the Americans with Disabilities Act (ADA)?
The American Disabilities Act (ADA) is a civil rights law. The intent of the ADA is to remove barriers that have prevented people with disabilities from fully participating in life. Under the ADA, fixed-route service (regular city buses) is to be the primary means of public transportation for everyone, including people with disabilities.
Eligibility and Applying for the ADA Shared-Ride Program
You are eligible for the ADA service if because of a disability:
- You cannot independently board or ride a RRTA fixed-route bus.
- You have a disability or specific impairment that prevents you from getting to or from a boarding location.
An application must be completed to be approved for the ADA Program. Applications can now be completed online through Find My Ride Apply.
Or to receive an application please call (717) 291-1243 and one will be mailed to you. Or print out a copy from the link below.
ADA Application
RRTA will make a determination of eligibility within 21 days of receiving your application for service. If approved, RRTA will issue a letter of approval, which will include instructions on how to use the service. If an application is not processed within the 21 days, a presumptive eligibility will be granted on the 22nd day until and unless the application is denied in writing. Anyone denied eligibility has the right to file an appeal with RRTA within 60 days of receiving a notice of denial.
Scheduling Your Trip
Call RRTA at (717) 291-1243 or Toll-Free – at 1-800-892-1122.
For individuals who are hearing impaired, RRTA encourages customers to use the PA Relay Service. The service can be accessed by calling 711, free of charge.
RRTA provides several options to assist in communicating with individuals who do not speak English. RRTA contracts with LanguageLine Solutions to provide translation services. Customers should identify their needs upon calling RRTA and RRTA will conference call the interpreter.
Monday through Friday, 7:30 a.m. – 5:30 p.m.
Saturday, 8:00 a.m. – 4:30 p.m.
In accordance with the ADA, RRTA may be required to adjust your scheduled pick-up to coordinate with other customer requests.
On Sundays and holidays when RRTA offices are closed, (New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas) please call 717-509-8996 to schedule a trip. This line will be answered by RRTA’s voice mail system. When leaving a message on the voice mail please provide the following information:
- Name
- Pick-up Time and Date of Travel
- Pick-up Address
- Destination Address
- Return Trip Time (if needed)
- Telephone Number
- Assistance by Personal Care Attendant
General Policies
Personal Care Attendant
You may require the assistance of a personal care attendant to meet your mobility needs. Your attendant will ride for free of charge only if you are certified in advance to travel with an attendant. A companion may travel with you and will pay full fare for each ride. Companions will be allowed to ride if space is available.
Cancellations and No Shows
We understand that sometimes circumstances occur which prevent you from using your trip. Please call and cancel your trip at least one hour before your scheduled pickup.
Service Animals
Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets in vehicles.
Out of Town Visitors for ADA
If a visitor does not have ADA eligibility documentation from another jurisdiction, we will still provide service. We may request proof of residency, and if the disability is not apparent, documentation of the individual’s disability. We will accept a certification by the visitor that he or she is unable to use fixed route transit. This means that we cannot require documentation beyond the visitor’s “say so” that he or she cannot use the fixed-route system. Services are provided for any combination of 21 days during any 365-day period beginning with the visitor’s first use of the service during that 365-day period. Reservations can be made using the same process as approved shared-ride riders.
ADA Appeals Process
RRTA has established an administrative appeals process through which an individual who has been denied ADA paratransit eligibility can obtain review of the denial. Click here for information about the process.
Form for ADA Appeals for Non Approved Applications
Complaint Process
A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations, or policies. If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. If you feel you have been discriminated against for transit services under the Americans with Disabilities Act of 1990 (ADA) please use the ADA Complaint Forms listed below or call the RRTA Director of Operations at 717-291-1243 or email info@redrosetransit.com. We will record your complaint, investigate it and respond to you within five (5) days. Copies of the complaint, agency responses/resolutions, and corrective action plans will be kept on file.
