Policies

Exact Fare Policy

Please have the exact fare ready to deposit in the farebox when boarding. RRTA operators do not carry money to make change.

Refund/Exchange Policy on RRTA Passes

• No Refunds on Lost or Stolen Passes.
• No Refunds on any activated passes.
• No replacements or refunds for damaged passes. RRTA will replace a damaged pass that was damaged by an RRTA farebox. A proof of purchase and proof of activation will need to be verified. Two day processing period for new replacement pass will occur.

Refunds will be allowed on any non-activated pass with proof of purchase.

Bus Stop Policy

Inside Lancaster City limits, please wait at posted bus stops only. Outside Lancaster City, if no bus stop sign is nearby, please wait on the same side of the street as the bus and motion (wave to) the operator as the vehicle approaches.

Holiday Service Changes

Service is generally not provided on the following holidays:

• New Year’s Day
• Easter Sunday
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving Day
• Christmas

Lost and Found

If an item is lost on a bus and retrieved by our drivers, the driver is required to hand in the lost item to either RRTA’s Queen Street Station or The Operations Center, 45 Erick Road, Lancaster. All items are logged. It the item is not claimed at Queen Street Station the first day it is lost, it will be sent to The Operations Center to be claimed. If you lose an item on our buses, call RRTA at 717-307-4246. All items are kept for 7 days. This procedure is followed to ensure the proper owner receives their lost items.

Baby Stroller Policy

RRTA’s Baby Stroller Policy requires all passengers to fold their strollers before boarding the bus for the safety of all passengers.

Music Policy

Customers are able to listen to music provided earphones are used and music is at a low volume.

Smoking, Eating, & Drinking Policy

There is no smoking allowed on any RRTA bus.

Please do not bring food or drink on the bus. There is a trash container on the bus for disposal when you board.

Service Animals & Pets

Service Animals are permitted aboard buses.

RRTA allows pets to be brought aboard provided they meet certain criteria. Pets may be permitted on the bus provided they are small enough to sit on a passenger’s lap or are in a small cage. Your bus operator may deny any animal access to the bus or request that you remove your pet where a safety or health problem exists.

Courtesy Seating

The first aisle facing seats behind the driver is reserved for people with special needs such as the elderly and people with disabilities.

Bicycles

Bike racks are available on RRTA buses and can hold 2 bikes. if a bike rack is not available on a bus, RRTA allows bicycles to be placed inside the bus when space permits.

Electric bicycles that securely fit the bike rack will be transported.

Electric bicycles with tires that do not completely fit inside the bike rack tire sleeves cannot be safely transported.

Electric bicycles may not be transported inside a bus under any circumstances.

Scooters

Electric scooters are allowed on the bus as long as they are folded.

Electric mobility scooters are allowed on the bus as long as they are secured with straps.

Student Policy

Students must show a valid Student ID at the time of purchase. A student is defined as any student in grades K – 12.