Detours & Service Alerts 4

Route 10/Lititz Detour *Starting Thursday, March 27, 2025*

Due to construction Route 10/Lititz will use the following detour from Thursday, March 27, 2025 to approx. April 17, 2025. OUTBOUND: Right on Water Street to Left on New Street to regular route. INBOUND: Regular…

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Complete the Microtransit Feasibility Study Public Survey!

We want to hear from you! Take our survey to help us understand how Lancaster County residents travel today and to share your thoughts on the future of microtransit service.  English Survey: https://cvent.me/kv4XWZ?l=en-US  Spanish Survey:…

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Route & Schedule Modifications: Routes 6, 12, 17, & 18 *Effective Monday, March 31, 2025*

Effective Monday, March 31, 2025, RRTA will make schedule modifications on certain routes to address customer and operator feedback since the November 11, 2024 Route & Schedule Changes started. Three bus routes will make route…

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RRTA Unveils BE NICE Customer Service Program

RRTA has unveiled our new BE NICE Customer Service Program – Better Expectations with New Improved Customer Experience.  RRTA is implementing a new customer service program for all our employees to re-focus our efforts in making sure our customers have the best experience they possibly can when they interact with our employees and use our services.  RRTA is also reemphasizing our Customer Code of Conduct which asks our riders to Ride with Respect and treat others as they would want to be treated.

RRTA Customer Code of Conduct

RRTA Employee Code of Conduct